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Forward Deployed Engineer (FDE)

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JobID

Level

Middle

Department

Development

Type

Full Time

Locations

Poland

About the Project

Our client is a Port building an innovative platform that centralizes infrastructure operations and enables developer self-service at scale.
Their technology integrates seamlessly with Kubernetes, Terraform, and major cloud providers, empowering engineering teams to move faster and more efficiently.
The company values autonomy, technical rigor, and customer empathy, and its solutions are used by technology-driven organizations worldwide.

Scope of work

Your mission as a Forward Deployed Engineer is to accelerate time-to-value for customers by translating architectural intent into working solutions.
You will:

1) Customer Implementation & Enablement
— Guide customers to deploy Port blueprints, scorecards, and workflows aligned with their infrastructure and developer experience goals.
— Lead hands-on configuration of Port’s software catalog, orchestrators, and plugins, mainly to support customer implementation.
— Build or extend simple integrations only as needed to help customers adopt the platform.

2) Customer Engagement & Support
— Work side-by-side with platform and DevEx teams to understand customer toolchains, governance needs, and cataloging gaps.
— Translate customer use cases into actionable steps and provide training, guidance, and best practices.
— Collaborate with Customer Success and Solution Architects to hand off production-ready implementations.

3) Troubleshooting & Education
— Serve as technical lead during onboarding and early rollout phases, triaging blockers and helping customers succeed.
— Produce reusable guides, scripts, documentation, and knowledge-base content for customers.
— Educate customer teams on customizing their IDP, extending scorecards, and managing workflow lifecycles.

Required skills

Must-Have
— 2+ years in customer-facing technical roles (Technical Success Engineer, Technical Account Manager, Customer Success) in SaaS or developer tools.
— Familiarity with DevOps/platform concepts (CI/CD, IaC, cloud) to guide customers.
— Comfort with event-driven systems, APIs, CLI tools, YAML-heavy config in a customer-facing context.
— Strong communication, problem-solving, and teaching skills.

Bonus
— Experience with Internal Developer Portals (IDPs), Backstage, or similar developer tooling.
— Experience creating customer-facing guides, onboarding materials, implementation scripts.

Required Skills

  1. At least 5 years of working and administering Linux systems with deep system & networking understanding

  • At least 5 years of experience with CI/CD pipeline and build tools (e.g. Git, Jenkins, Docker, Artifactory)

  • Proven programming and scripting experience - e.g. Python, Bash, Go, Groovy

  • Knowledge in networking and internet technologies - e.g. HTTP servers, DNS, switch/router administration, firewalls, proxies, etc.

  • Excellent communication and teamwork skills

  • Ability to work in a dynamic multi-task environment with context switches

Preferred:

  • Live and breath CI/CD

  • Knowledge of and a passion for configuration management tools such as Ansible, Chef, and Puppet

  • Experience with cloud IaaS such as AWS, Azure, Google Cloud and SaaS in general

  • Experience in Docker & container technology, Jenkins administration, Git administration, Slack bots development

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