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JumpCloud User Management Guide

This guide will help you seamlessly add and remove users from the JumpCloud platform, ensuring efficient user management and security for your organization. Follow the steps below to onboard new users and offboard departing ones.

Onboarding New Users

Navigate to the JumpCloud interface. Locate the "Users" section on the left. Click the green "+" sign to add new users.


Choose Platform

From the dropdown menu, select the platform from which you want to import your users.


Import Users

Open the menu and navigate to the "Details" tab. Click on "Import users" to begin the import process.


Select Users

In the dropdown menu, choose the users you wish to import from the selected platform.


Assign Platform

After importing, return to the user's screen. Select the relevant user and navigate to the "Directories" tab. Choose the platform from the dropdown menu.


Manual User Entry

Alternatively, if needed, you can manually add users. Follow the same steps as before to access the user interface.


Add User Details

Fill in the required user details on the provided page to manually add a new user.


Assign Platform (Manual Entry)

Again, under the "Directories" tab, select the platform for the manually added user.

Offboarding User

Access the user management section in JumpCloud. Click on the "Users" button to view a list of users.


Select User

Choose the user you wish to offboard from the list.


Change User State

On the user's profile page, locate the "Change state" button. From here, you have the option to suspend the user. This prevents any actions from being taken using their account while preserving their data and settings.


Delete User

Alternatively, if you need to remove the user entirely, on the right side of the user's profile, there's a button to delete the user. This action permanently removes the user from the system.



Keep in mind that users in suspension will still be charged as active users. Suspension is typically used for cases like long leaves (e.g., maternity leave) to ensure no actions are taken from their accounts, reducing the risk of security breaches.

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